Monitoring movement: A GPS in one of the TNEB vehicles.
CHENNAI: The Tamil Nadu Electricity Board’s Computer-based Power Failure Redressal Centre of Chennai has been provided with global positioning system (GPS) to track down vehicles of fuse of call centres.
The GPS facility has been installed in 57 vehicles of the FOC centres to help the call centre monitor vehicles attending to power failures and faults. Once a complaint is received from a consumer at the ‘hunting number’ of 155333, it will be relayed to the FOC centre. The GPS helps in tracking down the movement of the vehicles with the help of the city map containing complete data on streets on the computer.
An official said earlier the call centre was able to only relay the complaint to FOC centre, but with GPS now in place, the call centre is able to keep track of all FOC centre vehicles.
The GPS has features displaying the status of the vehicle movement and the exact location.
Thanks: the hindu
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